Please make sure you ask as many questions about the item you intend purchasing. I am happy to provide extra photographs at angles you feel are important. I do try to research all the items I list to give details on hallmarks, makers marks, background, historical context etc. This should be found in the description but sometimes I cannot get all the facts or forget to point out something which I may think is obvious.
ITEMS PURCHASED AND THEN RETURNED JUST BECAUSE OF "CHANGING YOUR MIND" WILL NOT BE ACCEPTED.

See Policies: I do not except returns on Sales goods.

All purchases are covered either by Royal Mail compensation. For more expensive items I use a 3rd party insurance.
If the package arrives damaged, we strongly encourage you to refuse the package or to write clear reservations on the delivery slip explaining what is damaged. If reservations are not possible, notify us of the damage as soon as possible.

If you accept the parcel and there is noticeable damage to the outside TAKE A PHOTOGRAPH BEFORE OPENING IT, as evidence.

REMEMBER I will need photographic evidence of the outside of the packaging and the contents showing damage.

This evidence is required for making a claim within 14 days. I cannot produce a claim for damage without evidence and therefore a refund will not be possible.

There is a charge for gift wrapping which can be added at the check-out. Please send me a message to let me know what the special ocassion is (i.e. birthday, valentines, mothers day, etc.).

Generally, small jewellery items are boxed appropriately in cardboard boxes using bubble wrap and tissue paper to stop them from moving around too much inside the box.

In the case of ceramics I use foam peanuts and paper to ensure the item is secure with plenty of space around the item inside a rigid box marked "FRAGILE".

Yes.
Any handling fees, VAT or Customs Duties are payable by the buyer when the package arrives in the country. This is not always applicable. However, when it is, it varies from country to country.
All this information is online and accessible to all. You just have to Google it.
This now applies to European Union Countries too since UK left the EU (Brexit)

Please contact me within 3 days of receiving the item to discuss your request for return and refund.

If we come to an agreement that the item you purchased should be returned, I will require tracked and insured postage. The return postage is payable by the buyer and to be returned within 14 days*.

RETURNS ARE TO BE SENT BY RELIABLE TRACKED AND INSURED COURIER OR POST. Please message me on Etsy to give me the tracking number.
Never use a thin unpadded envelope to return jewellery. Large letter box is the best for protection from damage/theft.

REMEMBER TO MARK IT AS "RETURNED GOODS" if returning from overseas. If not marked this way, I may be charged customs and clearance charges. If this happens I will have to deduct this from the refund.

If your returned item is not received within 14 days, you will not get your refund.

It is therefore very important for you to insure your return for loss or damage.

Domestic returns require Special Delivery at Royal Mail to cover jewellery.

International returns require tracked and signed for (registered) shipping in a secure padded package or box (not an envelope). If the package is lost or stolen, it is the responsibility of the sender to claim back the cost through the insurance procedure of the courier or postal service they used in their country. A refund will not be made by the seller (Cageni Moods).

The same applies to damage to returned goods. No refund and the sender should make a claim to the postal service they used.

Domestic purchases up to £50 are sent Royal Mail Tracked 24. More expensive items are sent Royal Mail Special Delivery or UPS. Tracking details will be sent to you through Etsy messenger. A contact number will be required for door-to-door courier.

International purchases are sent via Royal Mail International Tracked and Signed with the exception of EU countries and Canada. Items will be shipped by courier to EU countries and Canada. High value items will only sent by a reputable door-to-door courier with 3rd party insurance. A contact number will be required for courier service.

Please use PayPal Buy Now, Pay Later option for PayPal Credit.

Spend over £99 and you get 0% interest for 4 months on that purchase. The great thing is you’ll automatically get 0% for 4 months every time you spend over £99. PayPal Credit is the perfect way to spread the cost of those larger purchases.

It’s quick and easy to apply for PayPal Credit – all you need to do is complete a short application form and you will get a decision instantly. If approved and you accept, you’ll have a credit limit attached to your PayPal account to start using straightaway at thousands of online stores.

High value items will be posted with 3rd Party Insurance Company. This will be mentioned in the listing as it will be necessary to pass on the buyers email address when setting up the insurance before sending the parcel.
The company I currently use is secursus.com.

For a completely accurate measurement go to a jeweller and have your finger sized precisely before buying a ring.

I will give the size and the internal circumference of the ring in the listing.

To measure your finger yourself, find a piece of string or strip of paper no wider than 1.4 cm (1/2 inch). Wrap it around the base of the appropriate finger. Use a pen to mark the point on the string/paper where it overlaps, forming a complete circle.
With a ruler, measure the length from the starting end of the string/paper to the pen mark. For the most accurate reading using this method measure the finger at the end of the day when the finger is the largest.