All of our items are very carefully packed for shipment so they arrive safely.
Rarely, due to handling by USPS, items can arrive broken/damaged.

If this happens:

1. Please contact USPS at https://www.usps.com to file a claim for reimbursement.
2. You will need a detailed description of the damage, photos of the damaged item, and photos of the packing material and box. These photos are necessary to submit a claim to USPS.
3. Please be sure to keep the damaged item and all packaging materials until your refund has been approved.
USPS will sometimes request to see the packaging in person at your post office to approve an insurance claim. This is a rare scenario.

ElizaBella Vintage ships items within 1 to 2 business days.

All items are weighed in the shipping box/mailer with appropriate packaging before we list them in our shop.
If you are interested in purchasing more than one item, please contact us for the exact shipping cost, or you can purchase the items and once we have the items ready for shipment, we will refund any shipping overages.

If your package has been shown being delivered by USPS via tracking and you, or the recipient, did not receive it, Elizabella Vintage cannot issue a refund. You will need to file a claim with USPS for reimbursement, depending on the issue of your package not being delivered.

Vintage items are classified as being 20 years or older. Antiques are classified as 100 years or older.

The Antique & Vintage Eras:

Georgian: 1790 - 1831
Regency: 1811 - 1820
Victorian: 1837 - 1901
Arts & Crafts: 1880 - 1935
Art Nouveau: 1890 - 1910
Edwardian: 1901 - 1915
Art Deco: 1920 - 1935
Mid Century Modern: 1945 - 1970s
Retro: 1980s - 1998